# Customer Success Manager Resume Template

Customer success is measured by retention and growth of the accounts you own. This template shows your book of business, renewals and the playbooks you built.

_Source: Astra (https://useastra.in/resume-templates/customer-success-manager). Updated 2026-10-12. Level: Early career._

Use this template free: https://useastra.in/resume-builder/new?template=classic&role=customer-success-manager

## Skills to put on a Customer Success Manager resume

- **Customer success:** Onboarding, Renewals, Upselling, QBRs, Churn Reduction
- **Metrics:** Net Revenue Retention, NPS, CSAT, Health Scores
- **Tools:** Gainsight, HubSpot, Zendesk, Intercom, Excel

## Weak vs strong resume bullets

- Weak: Managed client accounts.
  Strong: Owned 45 accounts worth INR 3.4 crore a year with 112% net revenue retention.
- Weak: Helped customers with onboarding.
  Strong: Built a 30 day onboarding plan that cut time to first value from 21 to 9 days.

## Tips for a Customer Success Manager resume

- State your book of business: number of accounts and their value.
- Retention, expansion and NPS are the numbers to lead with.
- Show one process you built, such as onboarding or health scoring.

## Example resume

Fictional person and employers. Numbers are illustrative.

**Divya Krishnan**, Customer Success Manager, Chennai, India

Customer success manager with 4 years in B2B SaaS. Owns 45 accounts worth INR 3.4 crore a year at 112% net revenue retention.

### Experience

**Customer Success Manager, Ledgerpro** (Chennai, Feb 2024 to Present)
- Own 45 accounts worth INR 3.4 crore a year with 112% net revenue retention.
- Built a 30 day onboarding plan; time to first value fell from 21 to 9 days.
- Introduced health scores that flagged 80% of churned accounts a quarter early.

**Customer Support Lead, Ledgerpro** (Chennai, Jun 2021 to Jan 2024)
- Led 6 agents; CSAT rose from 86% to 94% with new macros and a help center.

### Education

- B.E. Electronics and Communication, Anna University, 2017 to 2021

### Skills

- Customer success: Onboarding, Renewals, QBRs, Upselling
- Metrics: Net Revenue Retention, NPS, CSAT
- Tools: Gainsight, HubSpot, Zendesk

## Frequently asked questions

### What should a customer success resume include?

Your book of business, retention and expansion numbers, customer satisfaction scores, processes you built and the tools you used.

### Can support experience lead to customer success roles?

Yes. Highlight account ownership, escalations you resolved and any renewal or upsell work.

## Related

- Sales and Business Development resume template: https://useastra.in/resume-templates/sales-business-development
- Business Analyst resume template: https://useastra.in/resume-templates/business-analyst
- HR Recruiter resume template: https://useastra.in/resume-templates/hr-recruiter
- Customer Success jobs in India: https://useastra.in/jobs/category/customer-success
- Free ATS resume checker: https://useastra.in/free-tools/ats-resume-checker