Head of Customer Engineering

Head of Customer Engineering Location: San Jose Employment Type: Full time Location Type: On-site Why this role exists AiPrise is building the global compliance operating system for modern fintechs, marketplaces, banks, and platforms. We are trusted by leading financial institutions and process millions of onboarding decisions across KYC, KYB, AML, fraud, and monitoring. We are past figuring out product market fit. We are now scaling complex, global customer deployments at speed. Every customer we onboard is a high stakes, high complexity technical lift. Compliance teams are trusting us with their core regulatory workflows, and the integration work, configuration decisions, and workflow design that happen in the first weeks determine whether a customer thrives or churns. Time to first verification is our north star, and customer engineering is where that is won or lost. We are looking for a Head of Customer Engineering to lead our Forward Deployed Engineering (FDE) team. This person sits at the intersection of the customer and the product team. They are the voice of the customer inside the company, and they make sure every customer is set up for success from day one. This is a builder, a technical leader, and a customer champion in one role. What you will own 1. The Forward Deployed Engineering team Lead, grow, and level up our team of FDEs deployed across our customer base Set the bar for what great forward deployed work looks like: deep product knowledge, strong engineering judgment, and genuine ownership of customer outcomes Define how FDEs are staffed against customers by tier, complexity, and region Build hiring loops, onboarding programs, and career paths that turn strong engineers into exceptional customer-facing ones 2. Customer onboarding and integrations Own time to first verification as a primary company metric Design and run the end to end technical onboarding journey from contract signed to live in production Lead FDEs through integration architecture,