Technical Customer Success Manager (TCSM)

About Browserbase Browserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions. We've gone from 0 to Series B in founding vision to power the world's best AI tools and help everyone automate the web. About the Role Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase. You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up. At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways. Key Responsibilities Own the post-sale lifecycle from onboarding through renewal and expansion Read code, understand architectures, and debug issues alongside our customers Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase Build long-term relationships with technical stakeholders (engineers, product leaders, founders) Partner with Product and Engineering to communicate customer needs and feedback Drive product adoption and identify expansion opportunities Proactively identify at-risk accounts and build recovery plans Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement Create customer success processes, documentation, and playbooks that scale Run quarterly and executive business reviews with technical and business stakeholders Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals Represent Browserbase in technical conversations and at industry events Qualifications Requirements 2+ years o