AI Acceleration Engineer

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team This role rolls up into the AI Acceleration team, within the broader Finance Org today - though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, and Sales to develop solutions in a meaningful way. We execute and deliver at extremely fast velocity.   About the Role Decagon is growing fast, and we're looking for an AI Acceleration Engineer to build the systems the company runs on and make AI a practical part of how every team works. You'll extend the platform that already serves as our source of truth for contracts and customers, automate the billing, collections, and close work that still takes days of manual effort each month, and replace processes running on spreadsheets with systems people can trust. You'll also AI-pill the rest of the company, giving them the MCP servers, skills, agents, and artifacts to autom