Technical Enablement Manager

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field. About The Role Decagon is looking for a Technical Enablement Manager — a founding member of our GTM Productivity team — to build and scale the programs that power our Solutions Engineering and technical post-sales organizations. You’ll sit at the center of how we develop technical talent, improve field effectiveness, and scale execution across pre-sales and post-sales teams. This is a highly visible, high-ownership role with direct impact on how Decagon grows. In this role, you will Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams Drive field readiness and performance — developing technical playbooks, training,