Senior Account Manager (EX Top Tier - North America)

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers. Responsibilities: • You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers • Drive expansion through upsell and cross-sell to meet or exceed revenue targets • Professionally manage relationships with a portfolio of assigned accounts • Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies • Build a plan to maximize revenue, and customer satisfaction within your accounts • Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products • Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc. • Experience selling to VP or C level executives in companies • 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution based selling experience (ITSM selling preferred)  • Experience in driving expanded usage in existing customers • Track record of success selling into Mid Market and Enterprise companies preferably for US customer base • Experience managing and closing complex sales-cycles using solution selling techn