Senior Staff Engineer - Systems

Overview: As a  Senior Staff Engineer , you will serve as a core technical anchor, driving the architectural evolution of Freshworks' multi-tier SaaS platform. In this role, you will: Scale Platform Capabilities:  Architect and deliver resilient APIs, microservices, and web-layer platform features that support complex enterprise customer scenarios while drastically improving deployment velocity, system reliability, and low-latency performance. Elevate Engineering Discipline:  Act as a technical role model and mentor to young, ambitious engineers—fostering a culture rooted in clean coding standards, robust systems thinking, and long-term product ownership. Bridge Business & Technology:  Partner closely with cross-functional leaders across Architecture, Product Management, Design, QA, Operations, and Customer Success to turn high-level business visions into seamlessly integrated, high-performing software solutions. Roles & Responsibilities Architecture & Roadmap Execution:  Own and deliver the technical roadmap for your engineering domain; design, document, and execute scalable, cost-efficient, and low-latency platform solutions. Hands-on Development:  Write clean, maintainable, and high-performance code, building APIs and core platform features that scale seamlessly alongside Freshworks’ global growth. System Health & Tech Debt Management:  Identify critical architectural bottlenecks and technical debt; design and drive practical, iterative refactoring plans without compromising business delivery. Operational Excellence & Production Leadership:  Take ownership of complex production issues in distributed SaaS environments, driving deep-dive root-cause analyses (RCA) and implementing permanent preventive safeguards. Quality & Process Standardization:  Establish rigorous engineering standards through code reviews, automated testing, and CI/CD pipeline integration to continuously raise the quality bar. Mentorship & Talent Deve