Enterprise Account Executive

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Enterprise Account Executive to join our Sales team reporting to the Country Manager. This role is a hybrid role based out of Tokyo, Japan. In this role, you'll play a key role in growing Gainsight's enterprise customer base in Japan by driving new business acquisition and expanding existing accounts through upsell and cross-sell. This is a great opportunity for someone who thrives in a fast-changing, fast-paced environment and enjoys working cross-functionally with teams like Professional Services, Pre-Sales Engineering, Marketing, and Product Management. The ideal candidate brings strong skills in strategic account planning, executive-level business communication, and consultative field sales in SaaS. What You'll Do: Continuously maintain a thorough understanding of Gainsight's products, services, and best practices. Regularly review and grasp global best practices, industry trends, and sales processes, and implement them in the sales process in Japan. Act as an expert in your assigned industry and territory to respond to customer inquiries and guide customers by suggesting approaches to solve their future growth challenges. Provide product demonstrations to high-quality prospects, either online or in-person. Address technical or business inquiries from prospects and resolve any questions or uncertain