Senior Manager, Office of the CSO

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Senior Manager, Office of the CSO to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA. In this role, you'll play a key role in building Gainsight's security trusted-advisor function by supporting enterprise sales engagements, articulating Gainsight's security posture to CISOs, CIOs, and executives, and building out the program alongside the Chief Security Officer. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like GTM, Engineering, and Security. The ideal candidate brings strong skills in security operations and engineering, enterprise sales enablement, and executive communication and storytelling. What You'll Do: Support GTM and Customer Service for all security concerns with our prospects, customers and partners Build out the success criteria for supporting the business Work closely with engineering and security to help define the product roadmap based on customer needs. Attract, mentor, and retain a world-class team of security strategists. Foster a culture of excellence, innovation, and continuous learning to meet the evolving needs of the organization   This role may require occasional travel (up to 10-20%) for team meetings, training, or compa