Solution Design Consultant

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Solution Design Consultant to join our Atlas Sales team reporting to the EVP & GM. This role is a remote role based in the USA.   In this role, you’ll play a key role in proving there is a renewal problem worth solving and designing the solution that solves it by owning the Atlas Renewals Diagnostic from data request through executive readout, converting findings into a target operating design and a defensible business case, and handing a complete solution to Delivery at close. This is a great opportunity for someone who thrives in high-autonomy, customer-facing roles where every engagement must be diagnosed, designed, and defended — not demoed and enjoys working cross-functionally with teams like Sales AEs and AMs, Data Analysts, Solutions Architects, Deal Desk and Finance, and Delivery. The ideal candidate brings strong skills in renewal and subscription revenue operations, qualitative and quantitative diagnostics, and executive-level business case development. What You'll Do: Lead the Atlas Renewals Diagnostic end-to-end — securing executive sponsorship, scoping the diagnostic tier, owning qualitative interviews and systems walkthroughs, scoring maturity and autonomy readiness across data, process and measurability, and delivering the executive Diagnostic Readout in person. Convert diagnostic finding