Account Support Analyst

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As an Account Support Specialist, Order Management (OM), you will be a critical part of our Finance organization, serving as the primary point of contact for Order Management for our Enterprise and Strategic Account Managers. This role is a key liaison between the sales team and various internal departments, ensuring a smooth and efficient quote-to-cash process. You will be responsible for providing expert support on all order management direct customer related inquiries, from initial quoting to final delivery and beyond. What You'll Do: Support Account Managers and Customers: Act as the main point of contact for Enterprise and Strategic Account Managers, providing direct support to them and their customers for OM-related queries. Customer Shipment Management: Cable orders, open shipment queries, and replacements. Work closely with customers to address and resolve any issues related to their orders and shipments. RMA (Return Merchandise Authorizations): DRI for all customer RMA requests with serial numbers, replacements, Account level device count alignment to be directly in contact with customers. Quoting and Sales Support: Provide hands-on assistance with the quoting pro