Partner Programs & Analytics Manager

About the role: Within the Global Channel Strategy and Operations Organization, you will drive operational excellence by serving as a critical bridge between business partners, internal stakeholders, and leadership. In this role, you will ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact role requires strong strategic thinking, resilient execution, and the ability to turn complex operational challenges into streamlined, scalable processes. What you’ll do? Strategic Workflow Process Optimization: Responsible for case resolution for Partner Programs, uncover operational bottlenecks, and design proactive strategies to eliminate root-cause issues and reduce support volume working cross-functionally across Legal, Sales, Finance, and Product to secure rapid resolution. Content Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets—ensuring documentation, program collateral, and operational resources are consistently updated, organized, and easily accessible where required. AI-Driven Data Analytics Insights: Harness enterprise AI tools and analytical platforms to track key performance indicators (KPIs), perform root-cause analyses on case trends, and present actionable, data-backed recommendations directly to the Director, Partner Programs. Partner Lifecycle Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols. Certification Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness. Financial Operations Execution: Oversee Purchase Order (PO) creation, financial approvals, and fund distribution for Contra, Business Development Funds (