Tata CommunicationsVerified
Sr Manager - Customer Interaction Suite
- Location
- Bangalore, India
- Level
- Manager
- Experience
- Not specified · 6+ years
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About the company & role
6+ years in contact centre/cloud telephony/voice AI solution engineering; expertise in CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, Avaya, Webex), voice AI (ASR/TTS, NLU/LLM), pre-sales, and India telecom landscape; excellent communication.