ACM Consultant Seasonal (APAC) (Contract), Global Medical Accommodations

Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments · Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. · Coordinate the accommodation process and provide end-to-end case management · Collaborate with Stakeholders to determine and finalize accommodation approval/denials · Collaborate with leave of absence case managers · Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation · Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes · Direct employees to the appropriate resource for answers · Maintain a case load of up to 120 cases. · Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant · Maintain system records to ensure accurate and timely information/documentation · Provide training for employees, managers, HR and others in DLS · Adhere to internal SLAs and quality standards · Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate · Participate in other activities and projects within the DLS program · Maintain regular, reliable and timely attendance · Perform other duties as assigned · Ability to travel as appropriate (up to 25% of the time) BASIC QUALIFICATIONS - Bachelor's degree or equivalent - 1+ years of case management experience - 1+ years of human resources experience PREFERRED QUALIFICATIONS - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience in investigations case management

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.