AHS Specialist - English & Italian, Account Health Support

1. Seller Engagement and Relationship Management: Serve as the single, dedicated contact for a portfolio of sellers throughout their compliance journey. Build strong relationships by ensuring clear, accurate, and timely communication. Execute structured outreach plans, including proactive contacts, biweekly follow-ups, and pre-enforcement outreach. Educate sellers on compliance requirements and guide them through necessary documentation and actions. 2. Case Management and Documentation: Manage all seller interactions through a centralized mechanism to ensure complete visibility and consistency. Accurately log all actions, communications, and documents to maintain high data integrity and audit readiness. Monitor progress across all applicable legislations, ensuring timely updates and closure of cases. 3. Inbound Support and Regain Activities: Respond promptly to inbound requests via available channels, providing expert guidance. Support enforced sellers through targeted regain outreach and education, helping them return to compliant status quickly. POSITION DESCRIPTION: AHS Specialist (ITA) LANGUAGE REQUIREMENTS: English & Italian PROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements) Min. Education - Undergraduate Campus Language Degree from Renowned University (2026 pass out or completed) can apply BASIC QUALIFICATIONS - Speak, write, and read fluently in English and Italian PREFERRED QUALIFICATIONS - Knowledge of MS Excel, Word, SharePoint and PowerPoint

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.