Area Manager, FC Dock

Continuous Improvement & Kaizen Lead and facilitate Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA functions Drive adoption of Lean tools (5S, visual management, standard work) on the floor Achieve measurable year-over-year improvements in productivity, quality, and cost metrics Defect Elimination & Root Cause Analysis Own the site defect elimination pipeline; manage projects from identification through verification of effectiveness Partner with process engineers and operations leaders to implement corrective and preventive actions Standard Work & Process Audits Develop, deploy, and maintain standard work documentation for all critical process paths Conduct regular Gemba walks and layered process audits to ensure compliance with SOPs Coach and train associates and area managers on standard work adherence and problem-solving techniques Drive audit finding closures and escalate systemic non-conformances to leadership Metrics & Reporting Own site-level ACES metrics dashboard including DPMO, cycle time, first pass yield, and process capability indices Prepare and present weekly/monthly ACES business reviews to site leadership Benchmark against network best practices and drive adoption of successful initiatives from other FCs Stakeholder Management & Coaching Build strong partnerships with Operations, Safety, Quality, RME, and HR teams BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.