Area Manager, Quick Commerce

This role owns end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management and operational performance. The Area Manager ensures that 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities include leading and developing a team of third-party Area Managers and Team Leads, coaching and mentoring leaders to achieve performance objectives, fostering positive employee relations, and building leadership bench strength within the hub. The Area Manager plans staffing and work schedules, leads quality and process improvement initiatives, and drives change programs to ensure the hub meets business targets. The role sets clear expectations for 3PL partners, tracks performance, provides feedback, and holds partners accountable for results. This position also ensures best practices are proactively identified and shared across departments, shifts, and the broader network. The Area Manager works closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership, to secure resources, deliver projects, and support broader operational initiatives. The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas. BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience PREFERRED QUALIFICATIONS - 2+ years of performance metrics, process improvement or lean techniques experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.