Business Analyst-Data Insights, Translation Services Operations

- Own and develop key operational metrics end-to-end — from understanding data sources and dependencies, to designing metric logic, building reporting solutions, and delivering insights that drive action - Partner hands-on with business teams (Operations, Quality, Business Development, Customer Success) to understand their data needs, translate them into structured analytical approaches, and deliver reporting that enables informed decision-making - Design, build, and maintain dashboards and reporting solutions that provide a single source of truth for organizational performance - Dive deep into data to identify patterns, trends, and root causes — then clearly communicate the "what," the "so what," and the "now what" to stakeholders and leadership - Proactively identify opportunities to leverage Artificial Inte BASIC QUALIFICATIONS - Bachelor's degree or equivalent - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets - Speak, write, and read fluently in English, and have the ability to take direction in English PREFERRED QUALIFICATIONS - Experience using Python or R for data analysis or statistical tools such as SAS - Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages - Master's degree or above in BI, finance, engineering, statistics, computer science, mathematics or equivalent quantitative field, or 1+ years of developing automated reporting experience - Comfortable working in an international, dynamic environment, where change is present as we constantly grow,

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.