Business Analyst, NCC, Network Control Center

- Real-Time Incident Analytics — Serve as the single source of truth for data and analysis during high-severity incidents, providing actionable insights to guide response decisions and minimize customer impact. - Post-Incident Reporting & Metrics — Deliver accurate, leadership-level metrics and post-incident analysis, ensuring root causes, impact scope, and resolution timelines are clearly documented. - Cross-Functional Data Coordination — Partner with dozens of response teams during incidents to aggregate, validate, and synthesize data from multiple systems, enabling a unified operational picture. - Trend Identification & Proactive Insights — Analyze incident patterns, contact volume spikes, and service disruption data to identify recurring issues and recommend preventive measures that reduce future customer impact. BASIC QUALIFICATIONS - 2+ years of complex Excel VBA macros writing experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL PREFERRED QUALIFICATIONS - Experience working with Tableau - Experience using very large datasets

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.