Business Analyst Support, IN Payments

**Key Job Responsibilities** As a Business Analyst Support, the candidate will work closely on the customer experience program, managing stakeholders across multiple teams within Amazon Pay. The role covers: (a) Partner with program and product managers to identify defects and gaps in customer experience across payment journeys (b) Analyze existing datasets to identify top customer trust busters and surface actionable insights (c) Work with program and product owners across APay to set up mechanisms, achieve CPT goals, implement defect reduction frameworks, and own WBR/MBR/QBR/OP documents, goal tracking, reporting, and documentation (d) Share customer anecdotes through contact mining, heartbeat dashboards, and reporting channels to drive visibility into CX pain points (e) Leverage GenAI and agentic AI tools to automate reporting workflows, build self-serve insight mechanisms, and accelerate root cause analysis (f) Participate in and shape program development by employing technical and analytical skills as an embedded member of the business team BASIC QUALIFICATIONS - 1+ years of data analytics or automation experience - 1+ years of capacity planning, operations planning, business analysis or similar experience - Bachelor's degree - Knowledge of data pipelining and extraction using SQL - Knowledge of SQL and Excel at a moderate or advanced level - Experience with data mining tools like SQL, SAS, SPSS, or similar PREFERRED QUALIFICATIONS - Knowledge of SQL/Python/R, scripting, MS Excel, table joins, and aggregate analytical functions

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.