Capacity Analyst, Content Operations

- Own resource accounting and roster integrity — maintaining 100% accuracy between system of record and actual headcount deployment across the network - Drive workforce reallocations end-to-end: analyzing capacity needs, tracking completion, and ensuring timely movement of headcount across workflows and sites - Monitor queue health metrics and trigger proactive alerts when capacity risks emerge, enabling intervention before SLA impact - Deliver rapid-response analysis (same-day turnaround) for urgent capacity questions from site and program leadership - Track allocation plan adherence — monitoring whether actual workforce deployment matches planned capacity and surfacing variances with recommendations - Produce performance reporting and trend analysis that informs network-wide BASIC QUALIFICATIONS - 3+ years of supply chain management, production planning, capacity planning or manufacturing operations experience - Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent - Experience coordinating and tracking high volume of work through an end to end workflow - Experience communicating results to senior leadership, or experience in building financial and operational reports/data sets that inform business decision-making - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company - Ability to work a shifte PREFERRED QUALIFICATIONS - Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field - Experience in capacity planning, operations planning, business analysis or similar - Experience in managing critical operational processes, with SLA responsibility - Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages - Experience working with global cross-functional teams

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.