Case Mgr (CRT) [S]

This is a contractual role At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Essential Responsibilities: • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical doc BASIC QUALIFICATIONS - Bachelor's degree in business - 3+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel and Outlook PREFERRED QUALIFICATIONS - - Bachelor’s degree in HR related fields - - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards - - Experience with process improvement and stakeholder management - - Experience and knowledge in Six Sigma belts and process improvement initiatives

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.