Case Mgr, S/L [S], Standalone

The DLS Case Manager serving as the single point of contact for employees throughout their entire leave or disability experience. Initiate and respond to inquiries regarding leave and disability events, benefits, and available options Provide holistic case management including reviewing medical documentation and adjudicating leaves in compliance with federal/state laws, leave plans, and company policy Leverage duration guidelines, best practice tools, and internal resources to manage leave events effectively Assess and adjust case management plans based on employees' changing needs and circumstances Address sensitive situations with professionalism and resolve barriers before, during, or after leave events Identify and solve problems proactively, sometimes with limited information Facilitate smooth return-to-work and ramp-back plans for employees resuming duties Educate managers and business partners on employee needs related to leave transitions Communicate regular updates to employees and stakeholders verbally and in writing Maintain accurate system records and documentation in a timely manner Ensure compliance with standard work processes, federal/state regulations, and company policy Coordinate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as needed This is an individual contributor (IC) role with no direct reports. BASIC QUALIFICATIONS - Bachelor's degree or equivalent in a related field - 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field - Experience in direct customer support - Knowledge of Microsoft Office including Outlook, Word, and Excel PREFERRED QUALIFICATIONS - Master's degree - Experience working with and protecting confidential and sensitive HR information - Experience with process improvement and stakeholder management - Experience and knowledge in Six Sigma belts and process improvement initiatives.

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.