Channel Relationship Manager, AMZL - Karnataka

Process & SOP Ownership Serve as the custodian of all processes and SOPs for the assigned program. Continuously challenge, refine, and innovate existing workflows to enhance quality, reduce waste, and eliminate non-value-added activities through creative, out-of-the-box solutions. Cross-Functional Coordination Collaborate with internal teams and external stakeholders to ensure seamless execution of last-mile operations and timely delivery of customer orders. End-to-End Operations Management Oversee in-bound, outbound, delivery, returns, forward-leg pick-ups, capacity utilization, network optimization, and contingency planning to drive operational efficiency. Partner Management Manage relationships with delivery partners and vendors to ensure alignment with performance standards, compliance requirements, and capacity needs. Drive accountability, monitor performance metrics, and enable partners with support and guidance to meet operational goals. Quality & Customer Experience Excellence Drive high performance in quality metrics and customer experience across last-mile delivery and pick-up operations. Training & Capability Building Work with training teams to develop, improve, and update training materials, embedding a culture of problem-solving and continuous learning across the network. Data-Driven Problem Solving Use data insights and analytics to identify root causes, reduce losses, improve productivity, and optimize operational costs through structured problem-solving. BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.