Channel Team Lead - AMZL

Lead daily channel operations to achieve customer experience, productivity, quality, and compliance goals. Manage and coach team members, ensuring performance, engagement, and adherence to standard work. Monitor key operational metrics, identify gaps, and drive root-cause analysis and corrective actions. Coordinate with cross-functional teams and stakeholders to ensure smooth execution of business plans and operational priorities. Manage workforce planning, capacity, and resource allocation based on volume and business requirements. Ensure process adherence, safety, quality, and operational excellence across the assigned channel. Drive continuous improvement initiatives to improve productivity, cost efficiency, and customer experience. Prepare and review daily/weekly performance reports and communicate business updates, risks, and opportunities to leadership. Support peak planning, new process implementation, and capacity ramp-up as required. Develop team capability through regular coaching, feedback, training, and performance management. BASIC QUALIFICATIONS - Are enrolled in or have completed a Tertiary degree - Are enrolled in or have completed a Undergraduate degree PREFERRED QUALIFICATIONS - 1+ years of sales experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.