Content Developer, Customer Trust Content Management

As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience. You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape. In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams. BASIC QUALIFICATIONS - Bachelor's degree in English, Communications, Linguistics, or a related field - Strong content strategy and information architecture skills. - Demonstrated success at learning and explaining business processes. - Good judgment and effective communication. PREFERRED QUALIFICATIONS - Master's degree in English, Communications, Linguistics, or a related field

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.