Content Developer, Customer Trust Content Management

Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Customer Trust Content Management (CTCM) team as a Content Developer. BASIC QUALIFICATIONS - Experience in editing, copy-editing, and proofreading - Experience in overseeing and managing projects and deadlines - Experience using content management systems and content tools - Experience managing content projects of varying complexity, conducting content review and overseeing localization - Experience of content strategy and information architecture. - Demonstrated success at learning and explaining business processes. - Ability to solve problems and work without close direction in ambiguous environments. - Ability to troubleshoot and report issues via the appropriate channels. - Good judgment and effective communication. PREFERRED QUALIFICATIONS - Bachelor's degree in English, Communications, Linguistics, or a related field - 2+ years of technical writer, editor, or content strategist experience - Attention to detail and organizational skills. - Experience with HTML, XML, or DITA. - Experience with, or exposure to, Customer Trust Operations or business processes for Amazon customers.

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.