CTK Svc Sr. Associate [S], CTK

Your core responsibilities include resolving employee inquiries about time and attendance & HR queries through phone and chat support, while ensuring accurate and timely data entry for attendance management. You will maintain detailed records in the service case management system and apply Amazon's attendance policies while ensuring compliance with state and federal laws. This position requires addressing HR queries using standard operating procedures and documentation, taking full ownership of employee cases from initial contact to resolution. As a key team member, you will document process gaps and suggest service improvements, communicating clearly in English through both verbal and written channels. Your role involves contributing to team initiatives for service enhancement and maintaining a strong focus on customer service. You will report directly to the Time and Attendance Manager or designated Point of Contact. The ideal candidate will demonstrate strong attention to detail, excellent communication skills, and a commitment to delivering exceptional service to all Amazonians. BASIC QUALIFICATIONS - 6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon. - Bachelor's degree or equivalent - 6+ months of Microsoft Office products and applications experience. - Knowledge of Microsoft Office products and applications (especially Excel). - Knowledge of Microsoft Office including outlook, Word, and Excel. - Experience in confidential environments PREFERRED QUALIFICATIONS - 1+ years of Microsoft Office products and applications experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.