Customer Excellence Specialist, Amazon Air Cargo

• Manage and resolve customer escalations with urgency and professionalism. • Audit customer booking requests for accuracy and compliance. • Process and reconcile invoices for customer shipments. • Track and process damage claims, ensuring proper documentation and timely resolution. • Monitor and audit flight capacity to optimize network utilization. • Provide excellent customer service to internal and external stakeholders. • Develop and execute effective service recovery plans when operational issues arise. • Liaise with air carriers, ground handlers, and other service providers to facilitate smooth operations. • Identify and implement process improvements to enhance customer experience. • Support leadership by providing relevant information for operations meetings. BASIC QUALIFICATIONS - 2+ years of program or project management experience - 1+ years of supply chain experience PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.