Customer Success Manager, US, RBS Strategic Account Services

• Manage incoming seller inquiries through a pooled support model, responding to seller questions within defined SLAs. • Analyze seller data on the efficiency of listings, selection and account health to provide strategic recommendations to maximize the sellers' potential. • Provide reactive support for complex seller questions on category opportunities, program adoption, and general business guidance. • Coordinate with Operations teams for catalog optimization requests. • Coordinate with Issue Assistance team for expedited support on complex issues. • Track metrics for measuring success of your sellers and provide recommendations through monthly newsletters. • Develop a thorough understanding of the Amazon Marketplace ecosystem and SAS service offerings to effectively guide sellers. • Success will be measured by seller satisfaction, response/resolution time adherence, initiative on automation/projects and impact on creating a great customer & seller experience. BASIC QUALIFICATIONS - 2+ years of sales or account management experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Experience working with cross-functional teams - Strong written and verbal communication skills for email-based seller interactions - Experience managing multiple priorities and working in a fast-paced environment - Bachelor's Degree with relevant work experience PREFERRED QUALIFICATIONS - Experience in e-commerce, marketplace platforms, or SaaS environments - Experience in relationship management within technology, start-ups, or online retail platforms - Familiarity with ticketing systems and pooled support models - Experience working across time zones with global teams - Master's Degree with relevant work experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.