Data Solution Lead Manager, Data Collection Excellence

Manage and monitor your teams performance, creating a culture of ownership in ambiguous situations Act as an SME Manager, gaining deep domain knowledge in the field of data collection for AI and relevant products Own global program improvement initiatives for the Data Collection Excellence Organization Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also: Act as an escalation point for challenging data collections, directly assisting senior level customers and your team. Collaborate with product and technology teams to implement effective long term solutions Consolidate customer feedback and translate it into improvement initiatives BASIC QUALIFICATIONS - 5+ years of people management experience - Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks - Experience leading and influencing the data strategy of your team or organization - Bachelor's degree in a relevant field or equivalent work experience - Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities - 5+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts - Working know PREFERRED QUALIFICATIONS - Bachelor's degree in Computer Science, Business or a related field - 2+ years of technical support experience, or experience in leadership or account management positions - Background in customer success or solution consulting

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.