Employee Relations Manager, Employee Experience and Relations (EXR)

• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions. Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations • Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions. Partner to engage in continuous improvement in communication vehicles and practices • Analyze and Interpret Data: Exercise analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs. Design, collect, and analyze multiple levels of employee feedback • Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks • Project Management: Independently own large-scale, network-wide projects delivered on time that improve associate experience at a site and network level. Conduct and oversee ER vulnerability assessment programs. The individual also will work on critical employee relations issues that are crisis oriented and typically can only be successfully completed with limited time while exercising judgment. Time management between proactive and reactive respon BASIC QUALIFICATIONS - Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field - Bachelor's degree or equivalent - 5+ years of employee relations, labor relations, human resources, operations or related field experience PREFERRED QUALIFICATIONS - Master's degree in Human Resources Management or a related field - 6+ years of relevant professional experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.