Enterprise Support Manager, Cross Region - India, ES-India Cross Region

As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers. Every day will bring new and exciting challenges on the job while you: * Champion and advocate for Enterprise customers within Amazo BASIC QUALIFICATIONS - 5+ years of technical team management experience - Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level) - Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent - Experience working within the enterprise software development industry - Experience demonstrating leadership and people management in Customer Service or customer facing roles - 15+ years of management experience PREFERRED QUALIFICATIONS - Experience driving projects to improve operations and support-related processes - Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager - Experience with AWS services or other cloud offerings - Experience working with customers with a passion for delivering exceptional service, or experience in technical support - Experience scaling an organization through rapid growth o

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.