Finance Six Sigma Black belt, Amazon Customer Excellence Services (ACES)

Strategic Leadership • Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements. • Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals Operational Excellence • Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA) • Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives. • Analyze key process indicators to identify optimization opportunities. • Conduct Gemba Walks to generate improvement ideas. • Conduct prioritization sessions with stakeholders to align projects and priorities. Project Management • Guide projects to successful completion through the DMAIC methodology leading or mentorship. • Track and deliver measurable business benefits • Develop and execute site-wide communication strategies Development & Culture • Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies • Foster continuous improvement culture through coaching Problem Solving • Resolve systemic process barriers • Design BASIC QUALIFICATIONS - 4+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - 4+ years of program or project management experience - Six Sigma Black Belt Certification - Demonstrated, active use of AI tools across the program delivery lifecycle, not just awareness, but proven application in planning, tracking, communication, risk identification, or launch coordination PREFERRED QUALIFICATIONS - 4+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience designing and embedding AI-augmented workflows into program delivery (e.g., automated status synthesis, AI-generated launch readiness assessments, predictive risk models)

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.