Incident Response Manager, Security Operations Group | Worldwide Operations Security

- Lead end-to-end coordination of high severity incidents (SEV1/SEV2), managing the full lifecycle from initial notification through mitigation, stabilization, and closure - Own 24/7/365 on-call rotation, responding to threats and incidents within the CTI Matrix per SOG escalation procedures, including Slack channel activation and senior leadership notification - Coordinate Immediate Mitigation calls with site-level Incident Commanders and IMTs, assigning action items to ensure life safety, operational continuity, and brand protection - Execute tactical response protocols including video lockdown, ESU/Off-Duty deployments, and OSINT/SOCMINT analysis within established timelines - Prepare site risk overviews and deliver i BASIC QUALIFICATIONS - 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience - Experience applying key financial performance indicators (KPIs) to analyses, or experience in building financial and operational reports/data sets that inform business decision-making - Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level - Experience prioritizing and handling multiple assignments at any given ti PREFERRED QUALIFICATIONS - Experience delivering results for large, cross-functional initiatives/projects, or experience working in a fast-paced and ambiguous environment - Master's degree in risk management, Security, Business Administration, or related field - A security/risk management industry certification (ASIS CPP, CRMP, CBCP, or equivalent) - Advanced experience with risk, business continuity, and data management platforms (BSI, Audit Board, etc.) - Direct user experience with geo-spatial tools and platforms (Ar

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.