Investigation Specialist - Related Account Detection, Relay Product Excellence

- Provide data analysis & conduct investigations basis defined SOP - Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends - Consistently achieve weekly targets and quality standards for investigations - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Understand the business impact of the trends and make decisions that make sense based on available data - Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams - Experience to follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum - Participate in ad-hoc projects and assignments as necessary BASIC QUALIFICATIONS - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce PREFERRED QUALIFICATIONS - 6+ months of customer service experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.