IT Support Assoc II (ONS), IT Services Variable

- Provide technical support through multiple channels including ticket systems, in-person assistance, and remote sessions for Amazon's multi-site user base across various computing environments - Manage hardware and software lifecycle processes including new employee onboarding, device imaging, asset tracking, warranty support, and equipment recycling - Troubleshoot and resolve network connectivity, hardware, software, and peripheral issues while documenting solutions for future reference - Coordinate with internal teams and external service providers to ensure timely resolution of technical requests and maintain agreed-upon service levels - Research, evaluate, and deploy new hardware and software solutions to enhance our technical infrastructure and user experience BASIC QUALIFICATIONS - 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - Bachelor's degree or equivalent - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in senior level leadership support PREFERRED QUALIFICATIONS - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.