IT Support Associate II, OpsTech IT -Service Desk

Offer remote support for requests received through phone and chat interactions, incidents, and requests assigned in ServiceNow Resolve IT support issues following established policies and procedures Follow escalation protocols, troubleshoot/ escalate issues to the right team Perform deep dive tasks and produce analytics Maintain or create policies, procedures, and processes BASIC QUALIFICATIONS - Speak, write, and read fluently in Japanese at a business level or above (N1+) - Experience in English-language communication skills, both written and verbal - 0-1 years of IT Support or relevant experience - 0-1 years of skills in remote troubleshooting, and desktop support PREFERRED QUALIFICATIONS - High school or equivalent - Experience with mission-critical, 24x7 operations - JLPT (Japanese Language Proficiency Test) Level 1 (N1 – Highest Level) (Basic Requirement) - Experience with ServiceNow (ITSM) ticketing platform for incident management and resolution - Prior experience in a high-volume service desk or help desk environment - Experience with remote troubleshooting tools and remote desktop support

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.