KDP Support Analyst

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about crea BASIC QUALIFICATIONS - Speak, write, and read fluently in English - Should be willing to work from the office as VCC is not available. - Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails. - Adequate communication skills. - Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions. - Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet. - Must possess analytical skills - Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems. - PREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in web-enabled software products or services is highly preferred. - Should be able to understand a complex problem and respond to authors. - Basic familiarity with web technologies and HTML is highly desirable. - Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them. - Detail-oriented and process-focused

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.