Machine Learning Data Associate, Journey Management

Data Annotation and Labeling - Perform accurate annotation and labeling tasks that support model training and fine-tuning. - Complete intent and dialogue labeling for language understanding and intent detection systems. - Conduct multi-turn free-text annotation to support conversational AI experiences. - Author simulated conversations used for testing and training. Quality Assurance and Testing - Test customer service models based on specific prompts to confirm intent detection and routing work as intended. - Read and analyze customer contacts to identify defects and improvement opportunities. - Audit question-and-answer pairs across multiple marketplaces for policy compliance and accuracy. - Compare call audio to written transcripts to evaluate and improve transcription accuracy. Analysis and Evaluation - Complete customer experience analysis by reading contacts and assessing customer sentiment. - Identify opportunities for improvement through structured contact review. - Flag compliance issues, including exposure of personally identifiable in BASIC QUALIFICATIONS - Speak, write, and read fluently in English - Bachelor's degree or equivalent - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities - Can work proactively and independently, meet deadlines, and deliver on projects and tasks PREFERRED QUALIFICATIONS - Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup - Experience working with speech and text language data in multiple languages - Experience using customer insights and data to deeply understand target customers and dive deep - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react wi

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.