Manager, AWS Billing, Monetization

- Establish workflows and SLAs that keep operations running reliably. Make decisions that are data-driven, auditable, and measurable - Own capacity planning, cross-training, and team resilience - Manage stakeholder and customer escalations with judgment, and make proactive decisions before issues impact customers - Identify bottlenecks, simplify processes, build mechanisms that scale. Embrace AI and emerging tools to improve how we deliver - Define metrics, set goals, and design long-term strategy, working backwards from customer problems - Lead product and process strategy with service, pricing, and engineering teams. Drive faster, consistent decision-making and bring innovative thinking to how we solve problems, including leveraging AI and tooling - Identify risks and areas of opportunity. Negotiate priorities across teams and make trade-offs between short and long-term needs - Communicate with clarity through narratives, discussions, and presentations to senior leadership and cross-functional partners. Influence without authority when needed - Lead and develop a team of billing analysts. Coach employees, build a high-performing team, and foster an inclusive culture BASIC QUALIFICATIONS - 5+ years of people management experience - Experience with Microsoft Office products and applications - Experience in leadership roles in sales operations, sales strategy, finance, business development, or other related fields - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field PREFERRED QUALIFICATIONS - Experience designing business processes - Experience in multiple organizational functions such as compensation, forecasting or organizational development - 5+ years of leading a divisional sales operations function or equivalent responsibilities supporting a mid-to-large-scale multi-geographical hi-tech sales organization experience - Master's degree or equivalent

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.