Manager, Digi-Flex FireTV, Digi-Flex FireTV

• Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc. • Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency. • Ensure business processes are well documented and continuously updated. • Responsible for identifying customer impacting issues, coming up with solutions and implementing them. • Work with product and technical teams to build and improve operational tools and processes. • Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals. • Provide input for transition planning and potential program expansions. • Manages people performance and support career progression. • Participate in hiring and mentoring to create leadership talent pipeline. BASIC QUALIFICATIONS - Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines - Experience analyzing metrics to drive business improvements - Experience identifying and solving complex problems through data analysis - Experience leading process improvements - Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people. - Strong written and verbal communication, and be able to influence business and tech partners - supported by the right set of information. - Experience owning and building processes with very limited guidance. PREFERRED QUALIFICATIONS - Experience in process improvement/quality control tools and methods - Experience in managing process and operational escalations effectively. - Familiarity with automation/AI tools to improve operational efficiency.

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.