Manager I, ML Data Operations , Manager I, ML Data Operations

As a Team Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 20 to 25 associates having expertise in one or more processes/functions and proficient in languages other than English. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below: * Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities * Manages escalations; analyzes data; highlights trends, gaps, etc.; and reports key metrics * Prepares data in business meetings/reviews and presents to senior managers and stakeholders * Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management * Owns and prioritizes work allocation based on business needs with a daily/monthly frequency * Owns the output quality o BASIC QUALIFICATIONS - Graduate degree in any discipline - 4-6 years’ work experience with at least 1 year in managing people directly - Demonstrated high attention to detail and proven ability to manage multiple competing priorities simultaneously - Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback - Ability to work cross-functionally and with employees across teams with different skill sets - Proven ability to report and analyze data. Confident in using Microsoft Package (especially Excel at Intermediate to Advanced level) - Confident to work with large volumes of data - Demonstrated ability to initiate & dri PREFERRED QUALIFICATIONS - Experience in e-commerce, retail or advertising - Working knowledge of Machine learning - Certified or Green belt trained in Lean Six Sigma - Familiarity with tools like QuickSight and Tableau

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.