Manager II, ML Data Operations, Global Operations Artificial Intelligence, Amazon Robotics

Lead and manage 6-8 Team Managers overseeing 100–150+ associates across AI/ML data operations programs. Drive operational excellence by ensuring achievement of key metrics including SLA adherence, productivity, quality, accuracy, utilization, and compliance. Provide strategic direction and operational governance for multiple annotation and ML data generation programs across image, video, text, dialogue, and robotics-related workflows. Own workforce planning, capacity management, shift planning, escalation handling, and business continuity management for large-scale operations. Partner closely with Quality, Training, Capacity Planning, Program Management, and cross-functional stakeholders to improve operational efficiency BASIC QUALIFICATIONS - Bachelor's degree in any field of study - Experience managing large teams of 150 people or more - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience gathering and analyzing large amounts of data and delivering continuous business improvements - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - 8+ years of overall experience with at least 4–5 years of people management experience in Operations, AI/ML support Operations, Annotation services, or large-scale operational environments. - Proven experience drivin PREFERRED QUALIFICATIONS - Bachelor's degree in computer science, engineering, mathematics or equivalent, or Master's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent - Experience in AI/ML operations, data annotation, robotics operations, or human-in-the-loop workflows. - Exposure to Lean, Six Sigma, operational excellence frameworks, or process automation initiatives. - Working knowledge of SQL, reporting tools, automation workflows, or oper

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.