Manager III, Software Development, Trust CX Innovations

Lead multiple engineering teams building foundational systems and consumer-facing features that enable trustworthy AI experiences at scale, owning architectural decisions across privacy-preserving AI, responsible AI frameworks, and accessibility. Define and drive the technical strategy for privacy-preserving architectures including federated learning, differential privacy, and on-device processing that protect customer data while delivering high-quality experiences. Build and scale teams developing AI evaluation frameworks, safety guardrails for large language models, and observability systems that monitor model quality, hallucination rates, and trust metrics in production. Partner with Product, Design, Legal, Policy, and Research teams to align on priorities, resolve trade-offs between innovation speed and trust requirements, and drive adoption of responsible AI standards across business lines. Grow engineering leaders and create an inclusive team BASIC QUALIFICATIONS - 3+ years of engineering team management experience - 8+ years of engineering experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems PREFERRED QUALIFICATIONS - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.