Manager, Program Management, Audits and Insights Team

• Lead the QA, Dispute and Training function in AIT • Drive a Zero Defect culture by managing process adherence and ensure implementation of controls to minimize. • Conduct 5 Whys Analysis/ Fish Bone Analysis to identify error root causes and trends • Analyze historical data to build quality improvement initiatives and drive quality, training and dispute management strategies across the Org. • Liaise with Audit Operations to calibrate on QA result, dispute received and implement best practices to ensure auditors are constantly evolving, learning and improving. • Monitor and report on Quality, Dispute and Training metrics in Business Reviews. • Embrace constant change with flexibility and good grace which demands strong deliverables. • Lead a la BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements - Bachelor's degree in Technology, Business Administration, Finance, Accounting, or a related field; Master's degree preferred - Professional certification such as PMP, CIA, or CISA is highly desirable - 7+ years of experience in program management, preferably in audit or risk management roles - Excellent analytical and problem-solving skills PREFERRED QUALIFICATIONS - Experience managing, analyzing and communicating results to senior leadership - 7+ years of driving end to end delivery, and communicating results to senior leadership experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - 5+ years of data visualization and reports tools experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, projec

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.