Manager Risk II, Relay Product Excellence

Overall Responsibilities - Lead and manage a team of risk specialists responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide - Support process improvement, automation, and control implementation projects - Drive and own the standardization and documentation of processes (SOPs), risks, and controls and work with owners to assign accountability - Drive high quality operations with zero error tolerance to errors; operate as an SME of the process while grooming process expertise within the team Team and People Management - Attract and hire bar-raising talent who bring needed skills and expertise to the team - Facilitate career growth conversations, provide constructive feedback, and align individual goals to areas of interest; identify mentors and supportive stakeholders for your employees - Evaluate employees against appropriate role guidelines, participate in calibration activities, and clearly communicate performance expectations in regular 1:1s - Create and continuously improve the team environment so that every employee feels valued, tr BASIC QUALIFICATIONS - 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience - 3+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience - Experience in audits related to business processes, risk mitigation, program compliance, or internal audits - Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management - Experience with all Microsoft Office applications - Bachelor's degree or equivalent PREFERRED QUALIFICATIONS - Lean Six Sigma Green Belt or Black Belt certification - Experience using data and metrics to back up assumptions and implement effective solutions - Experience working in risk, fraud or compliance organizations - Master's degree or equivalent

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.