Manager- Risk, Relay Product Excellence

1) Leadership & People Management - Lead, mentor, and develop a team of Risk Managers and investigators - Build management depth by providing guidance and mentorship to all levels of leadership - Develop employees and their skill sets to expand team capabilities and provide growth opportunities for future Amazon leaders - Drive succession planning and build a strong leadership pipeline - Build a strong culture driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience 2) Strategic Operations Management - Provide solid business judgment and effectively communicate team goals - Drive a fast-paced organization to deliver results with a focused and pragmatic approach - Build/maintain SOPs for fleet verification processes, implementing and managing through Metrics, Service Level Agreements, and Key Performance Indicators - Build operational cadences and review mechanisms to enable teams to achieve performance BASIC QUALIFICATIONS - 7+ years of conducting workplace risk investigations experience - Experience in conducting workplace risk investigations - Experience leveraging technology to drive process improvements - Experience managing direct reports - Bachelor's degree or equivalent - 8+ years of experience in risk management, compliance, fleet operations, transportation, or related field - 6+ years of people management experience, including 3+ years of managing managers - Experience developing and implementing SOPs, metrics, and KPIs PREFERRED QUALIFICATIONS - 7+ years of customer-facing environment experience - Lean Six Sigma Green Belt or Black Belt certification - Knowledge of Microsoft Office including Outlook, Word, and Excel - Experience working in a customer-facing environment - Experience with physical security control and surveillance systems - Master's degree or equivalent - Track record of developing future leaders and succession planning - Experience with automation and agentic AI implementations

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.