Marketing Response Center (MRC) Representative, India MRC

MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities. We are looking for a result-oriented, customer-focused and creative individual with highly developed interpersonal and organizational skills to join the Global MRC team based in Bengaluru, INDIA to engage with new and prospective AWS customers in INDIA. Roles & Responsibilities: Work as part of the global MRC team to: Help customers and prospects increase their understanding of the AWS cloud and its portfolio so they can get started, advance or continue their cloud journey Nurture customers´ interest through providing targeted content via phone and email in order to shift their interest from warm or little to active; education to consideration Build a stronger AWS leads database by researching, updating and maintaining customer information within Salesforce Help drive operational excellence and optimize cu BASIC QUALIFICATIONS - Bachelor's degree - 2+ years of professional non-internship marketing experience - Knowledge of email best practices and a/b testing methodologies within Marketo - Speak, write, and read fluently in English - Have an available online portfolio - 2+ years of Go-To-Market, Business Development, Sales, or Consulting experience - 3+ years of working cross functionally with tech and non-tech teams experience, or MBA - 1+ years of using a CRM (Customer Relationship Management) tool experience - Experience using customer insights and data to deeply understand target customers and dive deep PREFERRED QUALIFICATIONS - Additional language skills

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.