Operations Manager, Fulfillment Center

Summary: The Operations Manager has complete responsibility for end to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions Responsibilities: - Ensure a safe work environment for all associates - Lead and supervise a team of Area Managers, Team Leads as Direct reportees supported by PAs and Associates in FC Operations - Responsible for the overall Safety, Quality, Productivity and Delivery performance of department Operations - Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs - Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Ensure BM rates and OP2 throughput deliverables - Interfacing well with other Operations Managers. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives. - Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards. - Understand Flex levers , take BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 3+ years of performance metrics, process improvement or lean techniques experience PREFERRED QUALIFICATIONS - 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is a global technology company operating in e-commerce, cloud computing (AWS), digital streaming, advertising and artificial intelligence. Its India operations span development centres in Bengaluru, Hyderabad, Chennai, Pune, Gurugram and Mumbai, covering retail technology, AWS infrastructure, Alexa, advertising, payments and supply-chain systems.